Autoplus WA Free Roadside Assistance
Autoplus WA has you covered 7 Days a week 24 hours a day, for peace of mind from those unexpected breakdowns! Here’s what you get when you service your car with us –
Emergency Jump Start Assistance.
- Get to where you have to go or come to us to get your new battery installed.
- We will tow you back to our workshop or your home.
- We will cover up to $100 towards your lockout invoice, please read full T&C.
Emergency Key Lockout. Please call A1 Locksmiths on 9370 2943
Autoplus WA Roadside Conditions:
Emergency Jump Start Assistance: If you have a flat battery our tow truck drivers will jump start you to get you where you need to go or back to our workshop to have a new battery installed. Please note our tow trucks do not install batteries.
Roadside Towing – Breakdown: Towing does not include towing for accident or vehicle damage, breakdowns or non start only. We will tow up to 25 km or $165.00 of your total tow bill.
Emergency Lockout: To the value of $100. The lockout is to be arranged and paid for at the time with A1 Locksmiths – To claim your $100 back please email Autoplus WA the paid invoice with your bank details to [email protected]
Coverage: We have you fully covered for 6 months from your vehicle service date. The service will automatically renew each Service. We do have options to purchase 12 month coverage please enquire for further details.
Full Terms & Conditions:
You are covered for 6 months from your service date. Your coverage will automatically renew at each service with Autoplus WA.
FREE JUMP START/TOWING:
A 25km (or $165.00 reimbursement if not able to tow back to us) Metro & Rural free of charge service for Roadside Jumpstart and Breakdown Towing applies, as part of our standard service, with all excess km charged at the recommended industry rates.
We provide one tow per breakdown up to 3 tows a year. Towing does not cover smash towing, this should be done through your insurance.
In a situation where the breakdown occurs on a trip or holiday, we would transport the vehicle to the nearest Service Center. In an after-hours situation, arrangements can be made to store the vehicle at Autoplus WA or a storage facility and transport the vehicle when the repair facility is open. Autoplus WA accepts no liability for any damage to the vehicle wherever it is left. If a second tow is required you are liable for the cost of this, at Autoplus WA’s discretion the second tow may be covered under the Autoplus WA roadside Assistance program.
Autoplus WA tow truck contractors are able to Jump Start you where possible, they are not authorised nor do they have the capacity to change the battery, however. The vehicle would need to be brought to Autoplus WA or a repair centre for a battery change at the owner’s cost.
Service can be refused, or excess charges may apply in the following situations:
Unregistered vehicles, trucks, busses, vehicles used for hire or reward including, but not limited to taxis, limousines, chauffeured vehicles and rental/loan cars. Pre-existing faults, including faults for which recent assistance have already been provided. Vehicles that require specialist or heavy equipment for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road. Vehicles which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage. Vehicles that are already at a service centre or repair facility.
Heavy vehicles, trucks and equipment over 3.5t gross weight. Ferry/barge costs, freight costs, including tolls and sea crossings. Autoplus WA will not be liable for increased/additional costs and expenses because of a breakdown in a remote location. Service may be refused for unregistered vehicles and vehicles that are not roadworthy or that have been modified from manufacturers specifications i.e. excessively lowered, modified for racing and 4wd tracks. Repeated/excessive call-outs due to driver related faults, vehicle neglect or abuse, as reasonably determined by Autoplus WA or its contractor, including faults/breakdowns caused by a non-authorized repairer.
Autoplus WA at its discretion may refuse service or suspend/cancel a driver’s membership if they are deemed abusive, threatening or violent towards the Roadside Towing team or its contractors or attempts to receive service by deception.
There may be instances, in remote/rural areas, where a provider is not available to assist with a tow, jump start or lockout request. In these rare instances, the driver will be required to arrange their own rescue at their own cost.
Autoplus WA does not handle the lockouts, this is done through a third-party contractor.
Autoplus WA will reimburse up to $100.00 towards the cost of the lockout Fee. The lockout fee is to be paid in full direct to A1 Locksmith at the time of the lockout. The invoice for lockout is to be sent to [email protected] with your bank details, Autoplus WA will then credit $100 to your nominated bank account.
In the event that a driver requests their vehicle be broken into, whether to recover keys/belongings, Autoplus WA, A1 Locksmiths or its contractors will not accept responsibility or liability for damage that may occur as a result.
There may be instances, in remote/rural areas, where a provider is not available to assist with a tow, jumpstart or lockout request. In these rare instances the driver will be required to arrange their own rescue at their own cost.