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Why Autoplus WA Doesn’t Fit Customer-Supplied Parts: A Commitment to Your Safety and Satisfaction

At Autoplus WA, we pride ourselves on delivering high-quality service and ensuring our customers’ vehicles are safe, reliable, and roadworthy. One of the questions we often receive is whether we can fit parts supplied by customers.

While we appreciate the effort and research that many customers put into sourcing parts, our policy is to use only parts supplied through Autoplus WA. Here’s why this policy is in your best interest:

1. Quality and Reliability of Parts

The automotive parts industry is vast, and it’s not always easy to differentiate between high-quality and subpar components. As experts, we have established relationships with reputable suppliers who provide parts that meet or exceed industry standards. This ensures your vehicle receives parts that are reliable and safe.

When we supply the parts, we can confidently stand by their quality and compatibility with your vehicle. With customer-supplied parts, we cannot guarantee these standards, which could compromise your vehicle’s performance and your safety.

2. Comprehensive Warranty Coverage

When you allow Autoplus WA to supply and fit parts, you benefit from our lifetime warranty on workmanship. Additionally, if a part we supply fails, both the part and associated labour costs are covered. Unfortunately, with customer-supplied parts, we cannot offer any warranties or guarantees.

If a customer-supplied part fails, the labour costs to replace it will also fall outside of warranty coverage, potentially leading to higher out-of-pocket expenses. By sourcing and fitting parts ourselves, we save you from unexpected costs in the long run while ensuring peace of mind with reliable service and coverage.

3. Liability and Compliance with Australian Consumer Law

Under Australian Consumer Law (ACL), repairers are responsible for providing services with due care and skill and ensuring they are fit for purpose. However, these protections apply primarily to parts and services supplied directly by the business. If we fit customer-supplied parts, we cannot guarantee their quality or suitability and are not liable for defects in those parts.

Additionally, installing such parts could create risks for both you and our workshop, including potential liability for resulting damage or issues. This policy helps us stay compliant with ACL requirements and ensures your safety and satisfaction.

4. Your Safety Is Our Priority

Fitting a part without knowing its full history or quality creates risks. Even minor discrepancies in part specifications can lead to mechanical issues, reduced vehicle performance, or safety concerns. By supplying the parts ourselves, we can ensure every component installed in your vehicle meets strict quality and safety standards.

5. Streamlined Service and Peace of Mind

When we supply the parts, you can trust that they’re the right ones for your vehicle, saving you time and potential frustration. This allows us to focus on what we do best: providing seamless, high-quality service that gets you back on the road quickly and safely. More importantly, this policy ensures that you receive the best value for your investment, backed by our guarantees and commitment to excellence.

 

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Driving Forward: Autoplus WA’s Commitment to Innovation

At AutoplusWA, we’re committed to staying at the forefront of automotive technology to enhance our services for you. Whether it’s updating our equipment or improving our IT systems, we’re always looking for ways to serve you better. We pay close attention to the vehicles our customers drive now and anticipate the cars they might drive in the future. This ensures that we can meet their service needs and maintain the exceptional experience they’ve come to expect from the AutoplusWA team.

This year, we’ve focused on upgrading our booking system to make it more convenient for you to schedule appointments. Keep an eye out for our new service stickers, which will feature a QR code. With this code, you can easily book your service directly from your phone.

As the automotive industry shifts towards electric cars and hybrids, we’re prepared to support you. Morgan, Ben, and Chris are all trained in hybrid and battery electric vehicle servicing. Whether you already own one or are considering a purchase, we have the expertise to help.

Additionally, we’ve invested in new equipment to enhance our service quality. Our new wheel alignment machine ensures even more accurate alignments, while our latest high-pressure parts cleaners ensure that dirty parts are restored to like-new condition. We’ve also acquired new scan tools to efficiently diagnose engine light issues.

For electric vehicle owners, we’ve installed a new charging station in our car park. If your electric vehicle needs a charge, we can take care of that while it’s here for service. At Autoplus WA, we’re dedicated to providing you with top-notch service and staying ahead of the curve in automotive care.

Strengthening Connections: Autoplus WA Lunchtime Initiative

At Autoplus WA, we deeply care about the well-being of our team and our customers. As part of our commitment to looking after everyone, we’ve made an update to our phone hours.

We are fortunate to enjoy homemade lunches every day, ranging from traditional pastas to wraps and a variety of international cuisines. One of our core values is ‘we are family’, and we all eat together at the same time. This ensures that no one gets cold food and gives us a chance to sit down and connect before gearing up for the afternoon.

To maintain this important tradition, we have implemented a voice-to-text system between 12:30 PM and 1:10 PM. This allows us to enjoy lunch together and have our afternoon team huddle uninterrupted. During this time, our shop remains open for you to drop off or pick up your car; only our phone service will be temporarily diverted.

We sincerely appreciate your understanding and are grateful for being part of the Autoplus WA family.