At Autoplus WA, we pride ourselves on delivering high-quality service and ensuring our customers’ vehicles are safe, reliable, and roadworthy. One of the questions we often receive is whether we can fit parts supplied by customers.
While we appreciate the effort and research that many customers put into sourcing parts, our policy is to use only parts supplied through Autoplus WA. Here’s why this policy is in your best interest:
1. Quality and Reliability of Parts
The automotive parts industry is vast, and it’s not always easy to differentiate between high-quality and subpar components. As experts, we have established relationships with reputable suppliers who provide parts that meet or exceed industry standards. This ensures your vehicle receives parts that are reliable and safe.
When we supply the parts, we can confidently stand by their quality and compatibility with your vehicle. With customer-supplied parts, we cannot guarantee these standards, which could compromise your vehicle’s performance and your safety.
2. Comprehensive Warranty Coverage
When you allow Autoplus WA to supply and fit parts, you benefit from our lifetime warranty on workmanship. Additionally, if a part we supply fails, both the part and associated labour costs are covered. Unfortunately, with customer-supplied parts, we cannot offer any warranties or guarantees.
If a customer-supplied part fails, the labour costs to replace it will also fall outside of warranty coverage, potentially leading to higher out-of-pocket expenses. By sourcing and fitting parts ourselves, we save you from unexpected costs in the long run while ensuring peace of mind with reliable service and coverage.
3. Liability and Compliance with Australian Consumer Law
Under Australian Consumer Law (ACL), repairers are responsible for providing services with due care and skill and ensuring they are fit for purpose. However, these protections apply primarily to parts and services supplied directly by the business. If we fit customer-supplied parts, we cannot guarantee their quality or suitability and are not liable for defects in those parts.
Additionally, installing such parts could create risks for both you and our workshop, including potential liability for resulting damage or issues. This policy helps us stay compliant with ACL requirements and ensures your safety and satisfaction.
4. Your Safety Is Our Priority
Fitting a part without knowing its full history or quality creates risks. Even minor discrepancies in part specifications can lead to mechanical issues, reduced vehicle performance, or safety concerns. By supplying the parts ourselves, we can ensure every component installed in your vehicle meets strict quality and safety standards.
5. Streamlined Service and Peace of Mind
When we supply the parts, you can trust that they’re the right ones for your vehicle, saving you time and potential frustration. This allows us to focus on what we do best: providing seamless, high-quality service that gets you back on the road quickly and safely. More importantly, this policy ensures that you receive the best value for your investment, backed by our guarantees and commitment to excellence.